AI Chatbots
A chatbot that answers questions about your business at any hour and passes real leads to you.
- Engagement
- 30 day rolling
- Sector
- Built environment
Most enquiries start with a simple question, and a lot of them come in when nobody is at a desk. If a visitor cannot get an answer, they usually go back to the search results and try the next firm.
We build AI chatbots that answer from what your business has actually published, including your services, your projects and the way you work. Visitors can type to it or talk to it, and it can answer in a natural voice.
The rules matter as much as the answers. A chatbot should not make up experience, quote a price you have not set or keep pushing a form at someone. Ours are told what they can and cannot say, and they only offer a callback form when the visitor wants one.
Every conversation is logged and summarised, and someone can step in and take over while it is happening. The assistant on this site, Sam, is one we built, so you can try it by pressing the chat button on this page.
Who AI chatbots are right for
A chatbot needs visitors to talk to. If your site gets very little traffic, SEO or paid media will usually do more first.
Firms whose services prompt a lot of questions
Scope, process and suitability questions can be answered straight away instead of waiting for a call back.
Businesses with enquiries outside office hours
People often research in the evening and at weekends, when nobody is there to pick up the phone.
Small teams that cannot answer every call
The chatbot deals with the routine questions and passes on the people who want to talk.
Sites with good traffic and too few enquiries
A conversation gives visitors another way to get in touch when a contact form feels like too much.
The problem we solve
Your website only answers the questions you thought to write down, and only for people willing to go looking. A visitor with a specific question at nine in the evening will rarely fill in a form and wait. A chatbot gives them an answer at that moment and can keep the conversation going until they are ready to speak to you.
How we approach AI chatbots
- 01
Read your business
We gather your services, projects, areas and common questions from your website and your team.
- 02
Write the rules
We agree what it can say, what it must never say and when it should hand over to a person.
- 03
Set the look and voice
It is styled to match your site, with a name and a natural voice that suit your brand.
- 04
Test it on real questions
We put it through the questions your buyers ask and the awkward ones they might ask, then fix what it gets wrong.
- 05
Check and improve
We read the conversations after launch and add what it did not know.
What changes
Answers at any hour
Visitors get a reply when they ask, including evenings and weekends.
Contact details from the start
With a name and email collected first, a good conversation does not end with nobody to follow up.
Less repetition for your team
Routine questions are dealt with before they reach someone's inbox.
A clear view of what people ask
The conversations show the questions buyers really have, which also tells you what to add to your website.
What is an AI chatbot?
An assistant on your website that answers visitors' questions in a conversation, using information about your business. It can reply in text or out loud.
Will it make things up?
It answers from the information we give it and is told not to claim experience or prices it has not been given. No AI is perfect, so we test it on real questions before it goes live and keep checking the conversations.
Can visitors talk to it?
Yes. They can type or use their microphone, and it can answer in a natural voice. Their browser asks for permission the first time they use the microphone.
How does it capture leads?
It asks for a name and email before the chat starts. If the visitor wants a call, it opens a short form and sends you the details.
Can someone take over a conversation?
Yes. A person can read a chat while it is happening, step in and stop the AI from replying.
What about visitors' privacy?
Conversations are logged so they can be reviewed, and we add wording to your privacy policy to say so.
Want to see one working?
Try Sam on this page, or talk to us about what yours would need to know.
Book a growth consultationOr send a message